Humphrey Management
  • Corporate Office
  • Columbia, MD, USA
  • Full Time

Performs specific identified site support services and training assistance assignments for newly hired managers.  Provides interim day to day management support to individual residential communities and staff to  assure continuity and stability within our communities.   Supports all aspects of the property services including operations, accounting, risk management, human resources and all resident services until new management is stable.  .

The essential functions of the Resource Manager are as follows:

Provides leadership at the community level and maintains an effective position of authority. Assures that the environment of the property reflects the philosophy of the company.  Models Missions and Foundations. Provides high level of customer service. 

  • Projects a professional image in all aspects of work performance, which includes, but is not limited to personal habits, demeanor, and attire. Meets company standards on conduct, attendance, etc.  
  • Demonstrates good communication skills and helps ensure positive communication with residents, community, agencies, owners, vendors and staff.
  • Upon assignment to property, quickly assesses, with company departments, critical and current needs in order to prioritize services and resources.
  • Understands financial implications of job duties. Acts accordingly.
  • Collaborates with Regional Managers and supervisor to assign responsibilities to individual staff members as appropriate. Keeps responsible Regional Manager and other departments abreast of on-going progress and changes.
  • Updates project specific progress at least twice a week on Base Camp
  • Upon placement of the new Community Manager, works with the Regional Manager using New Hire Training Program to adhere to timetable and training role responsibilities
  • Prepares the property operations with the goal that the new managers transition into the property will be easily achieved
  • Uses keen knowledge of the organization to respond to and appropriately resolve any regulatory, accounting, customer service, employee concern, maintenance issue and/or emergency.
  • Performs ad hoc site-based assistance, supporting new and current managers with identified needs in a number of areas to include support with certifications, office organization, pre-agency site inspections and resident file reviews, interpretation of company procedures along with follow-up calls and visits.
  • Monitors and assures adherence to company policies, procedures to ensure appropriate internal controls at assigned community. Performs file audits and verifies that certification process is being performed correctly as necessary.
  • Handle service calls from the field to assist with daily operations, certifications and regulatory compliance from properties as needed.
  • Works closely with Resource Team, as needed and requested, to prepare and perform training programs and materials, in a variety of forums, classes and audiences, and follow up on training results.
  • Performs special projects and other duties as assigned.
  • Maintains high level of customer service.

 

QUALIFICATIONS 

 

Education & Experience Requirements

 

Some related college courses preferred.  Minimum three-five years experience in property management. Must have been employed with Humphrey Management for least two years and successfully run all aspects of a property as a Community Manager.

 

Experience and expertise with Tax Credit regulations required.  Good analytical skills necessary.  Attention to detail and ability to meet strict deadlines needed.  Excellent communications, interpersonal and training communications skills necessary.  Requires extensive car travel.  Need to maintain calm demeanor and handle stress well.  Must assess multiple demands and prioritize. Experience with PC based automated accounting systems and experience with Excel and Word or other PC based spreadsheets required.

Humphrey Management
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