Humphrey Management
  • Pin Oak Village
  • Bowie, MD, USA
  • Hourly
  • Full Time

Humphrey Management is a full-service, residential property management firm committed to creating and enhancing thriving apartment communities through exceptional customer service, attention to detail and solid management experience.


POSITION SUMMARY: Maintains high occupancy of apartment community by responding to all rentals inquires using appropriate sales techniques; the property's marketing plan and company approved materials.  Understands and complies with Fair Housing Laws. Maintains rental records and performs   other duties as required.

The essential functions of the Leasing Professional are as follows:

  • Projects a professional image in all aspects of work performance, which includes, but is not limited to personal habits, demeanor, and attire.  Meets company standards on conduct, attendance, etc.   Models Guiding Principles.
  • Demonstrates excellent communication skills with prospects, residents and team members through personal and telephone contact.
  • Completes forms and reports, possesses ability to learn and comprehends policies and procedures and accurately conveys to prospects and residents.
  • Shows apartments for rental by escorting the prospects to the apartment utilizing prescribed security procedures.
  • Understands financial implications of job duties. Acts accordingly.
  • Utilizes sales and closing techniques per established guidelines. 
  • Answers telephone per established sales guidelines.
  • Answers questions from prospects or residents that pertain to the rental of an apartment at the property.
  • Sets up appointments for prospects to visit the property and to view apartments.
  • Greets prospect residents and offer refreshments.
  • Qualifies prospects utilizing the guest card.
  • Conducts tours of community, vacant apartments or models and amenities. 
  • Sends thank you cards and follows up with prospects that did not rent.
  • Documents prospect activity in compliance with Fair Housing Laws.  (Weekly Report documentation includes telephone call, walk-in traffic, source of traffic, prospect's needs, apartments shown and reason for not renting)
  • Utilizes sales and closing techniques per established guidelines.
  • Accepts rental application form prospect and verify.  Document the verification process, completely in compliance with Fair Housing Laws.  Submit the completed rental application to Community Manager for rejection or approval.
  • Accepts application fees and/or deposit from prospect for apartment rental.
  • Delivers the funds, copy of the receipt and rental information to the Community Manager for deposit.
  • Notifies applicant of approval or rejection by telephone and/or company letter.
  • Updates Weekly Report and Unit Availability List.
  • Prepares move-in packet.
  • Prepares move-in gifts and places in apartment as instructed.
  • Participates in preparation of articles for community newsletter as applicable.
  • Completes the Weekly Report as directed by supervisor.
  • Completes the Rental and Occupancy Statistics for the monthly report.
  • Responsible for daily inspection of the models and vacant ready units to be shown to prospects.
  • Updates the Market Survey by completing competitive shop by telephone and in person.
  • Collects competitors advertising from local media for evaluation by Community Manager.
  • Maintains and update advertising binder. (clip proof newspaper ads, pictures/billboards, apartment guides)
  • Maintains records of source of traffic and rentals to assist in the evaluation of advertising effectiveness.
  • Promotes Humphrey Management and recommend other Humphrey communities to prospects and residents when appropriate.
  • Complete special projects as assigned by the Community Manager.
  • Brings any area of concern to the Community Manager's attention.
  • Maintains knowledge and understanding of and adhere to established policies and procedures for the leasing agent's position.
  • Performs duties as assigned or necessary. 

QUALIFICATIONS 

High School Diploma or equivalent.  Excellent sales, verbal and written communications skills.  Sales and marketing experience highly preferred. Prior related experience preferred. 

 

LIHTC expirience highly preferred. 

Humphrey Management
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