Humphrey Management
  • Ellicott Gardens
  • Columbia, MD, USA
  • Full Time

We welcome applications from professionals in the hospitality, retail, restaurant, and construction industries. 

Humphrey Management is a Columbia, Maryland based residential property management firm dedicated to Creating Thriving Communities throughout the Mid-Atlantic region. 

The Humphrey Management portfolio is comprised of multi-family, senior, conventional and affordable communities.  Founded in 1983, the firm manages over 65 communities and employs over 230 property management professionals. We provide rental communities for families, individuals, and seniors who are delighted to call our apartments their home. 

Humphrey Management achieved the Baltimore Sun's Top Workplace designation for the past seven years and provides a dynamic and challenging environment for our diverse workforce.  


Ellicott Gardens is located in Columbia, MD. 

The Service Manager leads the on-site Service Team. The position is responsible for maintaining the physical functionality and safety of the community to deliver outstanding resident customer service and financial profitability. Manages all maintenance operations, including HVAC, electrical, and plumbing duties. Ensures building and equipment licenses and certifications are current. Maintains property safety systems including fire extinguishers, sprinkler systems, and alarm systems. Establishes business relationships with current and new vendors, as appropriate.  

As a Humphrey Management Ambassador, the Service Manager pays particular attention towards asset protection.  Ensures uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Accountable for managing the service budget, capital expenditure projects, preventative maintenance, and implementing energy conservation methods. Maintain maintenance inventory and requisition parts and supplies as needed. Responsible for maintaining compliance and regulatory requirements.

The Service Manager reports directly to the Community Manager and is accountable to the Property Owners, Residents, and Team Members.

The essential functions of the Service Manager are as follows:

  • Projects a professional image in all aspects of work performance, which includes, but is not limited to personal habits, demeanor, and attire.  Meets company standards on conduct, attendance, etc.   Models Mission and Foundations.
  • Ensures the operation of maintenance of furnace, air conditioners, stoves, refrigerators, hot water heaters and other major appliances and equipment.
  • Performs day-to-day maintenance duties to assure the preservation and upkeep of the buildings, fixtures and equipment.  S/he provides the physical services for repairs.  Provides high level of customer service.
  • Performs the physical duties required to correct emergency conditions such as sewer back-ups, water flooding into apartments, etc.  The corrective action also includes cleaning up during and after the condition is resolved.  S/he mops up water and removes debris or whatever is necessary to restore the affected area to the same condition that existed prior to the incident.
  • Assigns responsibilities to Service staff members as appropriate. Supervises the work of Service staff to ensure maximum efficiency.  With Community Manager, trains and evaluates performance of Service staff.
  • Provides written lists of noted deficiencies within the building to the Community Manager, outlining specific conditions, exact locations and recommendations for corrective actions.  S/he reports to the Community Manager any poor housekeeping, damages to the units, etc., when s/he is in the unit performing corrective maintenance work.
  • Understands financial implications of job duties. Acts accordingly.
  • Coordinates with the Community Manager on scheduling preventive maintenance work and maintains logs for preventive maintenance.
  • Meets with sales representatives and obtains the best prices for supplies such as light bulbs, plumbing, electrical, cleaning, etc. for the property.
  • Assists with obtaining bids from contractors for major repairs and/or improvements on the property and Community Manager.
  • Maintains equipment on the property in the best possible condition.
  • Obtains bids for snow removal and coordinates any other personnel in cleaning the walks, breezeways, steps and common areas during a snow or ice storm.
  • Maintains files containing written records of maintenance services, equipment inventory, operating manuals, general inventory, warranties on equipment and appliances, and keeps a record of dates apartments were painted, vinyl replacement and carpet replacement.
  • Ability to comprehend and follows the precautions stated on the Material Safety Data Sheets (MSDS) for all hazardous material used in the course of performing the functions of this position
  • Performs other duties as assigned or necessary.
Humphrey Management
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