Humphrey Management
  • Corporate
  • Columbia, MD, USA
  • Full Time

Humphrey Management is a residential property management firm dedicated to providing the leadership our communities need to thrive and grow. We manage over 5,000 conventional and affordable apartment homes throughout the Mid-Atlantic region, providing rental communities families, individuals and seniors are delighted to call home.

Due to expansion, Humphrey Management, a leader in the multi-family housing, seeks an experienced Regional Manager to lead a portfolio of communities as we are expanding our operations.

The Regional Manager is responsible for operations and profitability of assigned properties, including resident relations/service, employee relations, and hiring, training, and supervision of Community Managers.

Manages properties to ensure efficient and profitable operations. Responsible for the management of multiple property regional portfolio, staff development and training, portfolio budget oversight, and acts as a liaison between owners and agencies.


The essential functions of the Regional Manager are:

Provides leadership and maintains an effective position of authority. Assures that the environment of the properties reflects the philosophy of the company. Models Mission and Foundations. Promotes company at all times.
Projects a professional image in all aspects of work performance, which includes, but is not limited to personal habits, demeanor, and attire. Meets company standards on conduct, attendance, etc.
Properly selects, trains, and supervises Community Managers. Reviews and evaluates all aspects of the property's operations and makes changes with Community Manager. Ensures successful operation and optimum profitability.
Provides high level of customer service. Implements system for providing all necessary services to residents, including the immediate acknowledgement and prompt action to correct complaints. Stays abreast of outstanding issues at property. Knows community characteristics and regulatory requirements of each property. Participates in resident meetings.
Partners with Training, Accounting, Marketing, Human Resources, and support departments to meet company and property goals and objectives.
Demonstrates good communication skills and helps ensure positive communication with community, agencies, owners, staff and residents.
Works with housing agencies on operational issues as well as relationships. Fosters open communication with all owners, agencies, and partners. Maintains documentation of discussions and agreements. Prepare reports for syndicators and partners.
Assigns responsibilities to Community Managers and other staff members as appropriate.
Evaluates Community Manager performance at least once per year. Challenges all employees to achieve higher levels of performance by establishing written goals. Recognizes employees when performance has met or exceeded HAI's expectations. Manages poor performing employees with clear expectations.
Ensures that all decisions made by Community Manager and the property staff are in the best interest of the property and Humphrey Management.
Approves (or disallows) transactions recorded on payroll change notices including raises, promotions, and performance appraisals.
Is on-call 24-hours a day. Is able to respond to employee concerns, operational issues, resident problems, and/or emergencies, as necessary.
Attends and participates in staff meetings, training's, meetings, and conferences.
Reviews insurance incident reports. Forwards and follow-ups as appropriate. Adheres to OSHA related regulations and observes all required health and safety requirements. Conducts OSHA training's.
Travels among properties and to other destinations to meet objectives.
Conducts quarterly quality assurance inspections. In addition, conducts regular job reviews of grounds and building(s). Inspects the office files, AR, and vacancies.
Understands, reviews and adheres to applicable operating housing programs and regulations and the management company's standard operating procedures accordingly.
Participates, reads and understands management agreements and other related documents pertaining to a new or proposed project.
Enables and maintains financial solvency by monitoring all property and maintenance expenses and budgets. Ensures expense allocations are correct.
Implements a system to achieve 0% rent delinquency. Maximizes revenue. Establishes meaningful marketing plans and monitors execution of plans.
Reviews monthly operating statements for accuracy. Budgets to actual variances and bottom line cash flow control. Effects cost saving opportunities where possible. Thoroughly understands balance sheets.
Monitors utility and telephone expenses and usage for appropriateness.
Reviews, approves, supervises and monitors adherence of all property and insurance contracts.
Reviews A/R before end of the month and A/P before closings.
Develops capital improvement and funding plan.
With Community Manager, prepares Property Annual Operating Budget. Knows debt service coverage and programs. Ensures collections and court actions are done.
Within budget, continuously oversees inventory of supplies and equipment in order to control expenditures, maintains and reconciles purchase orders and expenditures.
Monitors escrow accounts.
Initiates and responds to all pertinent correspondence.
Maintains a secured confidential file for each Community Manager including emergency contact information, performance appraisals, reminders, schedules, application, etc..
Perform other duties as necessary.


Great communication, budgetary and financial management skills required. Excellent coaching, training, supervisory skills necessary. Knowledge of tax credit and HUD funding programs highly preferred.

Related college courses preferred. At least 3-5 years related property management experience required. Professional property management certifications highly preferred. Excellent verbal and written communications skills. Ability to use computer software, and email. Excellent budget and accounting skills. Has thorough knowledge of property management, financial management, and job-specific expertise.

Humphrey Management
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